Cancellation Policy
Please also view Frequently
Asked Questions
No charge is made to your credit card until your booking is
final, that is, when you submitted the payment either online
or by fax and we e-mailed you the hotel voucher. In order
to secure your room reservation you must complete and submit
your credit card details via our Secure Online Credit Card
Form or alternatively you may want to print it out and fax
it to us duly completed and signed
(Our fax no.: +66 (0)2
930 6514).
Normal Season
May 1 to Oct 31 |
- +14 Days prior to arrival
There is a 7% administration charge
- 13-7 Days prior to arrival
There is a 15% administration charge
- 6-3 Days prior to arrival
There is a cancellation fee of one night
- 2-0 Days prior to arrival
There is a cancellation fee of your full booking amount
|
High Season:
Jan 16 - Apr 30 and Nov 1 - Dec 14 for all destinations and Jan 16 - Apr 30 and Jul 16 - Sep 15 for Koh Samui only.
|
- +14 Days prior to arrival
There is a 7% administration charge
- 7-13 Days prior to arrival
There is a cancellation fee of 1 night plus a 7% administration charge
- 7-0 Days prior to arrival
There is a cancellation fee of your full booking amount
|
Peak Season:
December 15 - January 15 / Festive and Holiday period for all destinations
|
- +45 Days prior to arrival
There is a 7% administration charge
- 45-30 Days prior to arrival
There is a cancellation fee of 1 night plus a 7% administration charge
- 30-0 Days prior to arrival
There is a cancellation fee of your full booking amount
|
In case of No Show we will debit your credit card for the
full amount of your booked stay, e.g.: No Refund Applies.
In case of cancellation or a booking amend request, please do contact us immediately via our online cancellation form below. Please use the same email address as in your original booking request, plus enter your ORDER ID for reference!
Please note that all cancellations or booking amendment requests MUST be submitted in writing (either by email, via our online form or by fax). Please be advised that we will not accept any cancellation or booking amendment requests by phone or without above described details.
Cancellations or booking amendment requests must show your ORDER ID and email address you originally used to make your booking. Cancellations are ONLY valid if you received an email from us confirming your cancellation. If you have submitted your cancellation and do not receive our confirmation of receipt by email do contact us IMMEDIATELY.
|
